Privacy Policy

1. Introduction

Signed and Sold ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and document generation services.

2. Information We Collect

2.1 Information You Provide

• Personal Details: Names, addresses, email addresses, and phone numbers entered into contract forms
• Vehicle Information: Make, model, year, registration, VIN, and other vehicle details
• Payment Information: Processed securely through Stripe (we do not store payment card details)

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent on site, browser type, and device information
• Cookies: Essential cookies for site functionality and analytics cookies (with your consent)
• IP Address: For security and fraud prevention purposes

3. How We Use Your Information

We use your information to:

• Generate customized legal documents based on your inputs
• Process payments through our secure payment provider (Stripe)
• Send you the completed documents via email
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties.

4.2 Service Providers

We may share information with trusted service providers who assist us in:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Email Services: Document delivery
• Analytics: Website performance analysis (anonymized data only)

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5. Data Retention

• Document Data: Automatically deleted after 30 days
• Payment Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Anonymized and retained for service improvement

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Limited access to personal data on a need-to-know basis
• Regular security audits and monitoring

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for cookies and marketing

To exercise these rights, contact us at privacy@signedsold.co.uk

8. Cookies Policy

8.1 Essential Cookies

Required for basic site functionality (cannot be disabled):

• Session management
• Security features
• Payment processing

8.2 Analytics Cookies

Help us understand how visitors use our site (optional):

• Google Analytics (anonymized)
• Performance monitoring

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

11. International Transfers

Your data is processed within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@signedsold.co.uk
• Address: [Your Business Address]
• Data Protection Officer: [If applicable]

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• ICO Website: ico.org.uk
• ICO Helpline: 0303 123 1113